Terms of Use

I. SCOPE

The following contractual terms apply to the shipment of SOLINO products and goods and other services in all concluded contracts between SOLINO and its customers and buyers who have the status of entrepreneur. The version valid at the time of conclusion of the contract is decisive. All agreements regulated between SOLINO and the customer within the framework of sales contracts or other contracts are recorded in writing in the contract, in these terms and in the SOLINO order confirmation. Deviating, opposing or supplementary general business relations do not form part of the contract, unless express consent has been given to their validity. Within the meaning of these terms and conditions, entrepreneurs are natural and legal persons or legal partnerships with whom business relations are concluded and who act in the exercise of their professional or self-employed professional activity.

II. OFFER AND CONCLUSION OF A CONTRACT

SOLINO's offers are not binding, unless they have been expressly designated as binding by SOLINO. Illustrations and drawings in information sheets, catalogues, circulars, advertisements, non-binding offers as well as other documents, which are part of SOLINO's non-binding offers, remain the property of SOLINO and are only approximately binding, if they have not been expressly designated as binding by SOLINO. The customer's order can be assigned orally to one of SOLINO's associates, as well as in writing, by fax or by email.

The customer's order constitutes a binding offer to conclude a purchase contract for the ordered goods. SOLINO will immediately confirm receipt of the order in writing, by fax or by email. The acknowledgement of receipt does not constitute binding acceptance of the order. The conclusion of the contract is only effected by the order confirmation, which is also sent in writing, by fax or by email, or by sending the shipping confirmation or by delivering the goods. SOLINO is entitled to accept the offer to conclude a contract contained in the order within two weeks. This is equivalent to acceptance if SOLINO delivers the ordered goods to the customer within this period. SOLINO is entitled to refuse to accept the order, if necessary after checking the customer's creditworthiness. In the event of incorrect or irregular availability of the goods, the contract is concluded subject to non-delivery or partial delivery. This only applies if SOLINO's non-delivery is justified. SOLINO will make every reasonable effort to collect the goods. Otherwise, the consideration is refunded immediately, if it has already been paid. In the event of unavailability or partial availability of the goods, the customer is informed immediately.

III PRICES/TERMS OF PAYMENT

SOLINO's prices are exclusive of VAT and transport costs, unless otherwise expressly agreed with the customer. The price includes packaging costs. European pallets and other means of transport remain the property of SOLINO. Additional transport costs arise. Unless otherwise agreed in writing with the customer, the amount is payable without discount, 50% down payment upon ordering, and 50% upon receipt of the invoice by the customer. In the event that the customer delays payment, SOLINO reserves the right to demand interest proportionally, starting from that time, at a rate of 8% above the current base rate of the European Central Bank (ECB). Proof of greater damage is reserved through SOLINO. Even if objections are raised for manufacturing defects or counterclaims, the customer has a right of set-off only when the counterclaims have been declared final, have been acknowledged by SOLINO or are undisputed. The customer is entitled to exercise the right of retention only if his counterclaim is based on the same purchase contract.

In case of cancellation of the order by the customer, the advance payment is not refunded!

IV DELIVERY TIME AND DURATION OF SERVICE

The delivery time and duration of service are exclusively non-binding data. In the event that SOLINO cannot meet an explicitly specified deadline or is delayed for any reasons through its own fault, the customer shall set an appropriate additional deadline, starting from the day of receipt of the written notice of delay from SOLINO or in the case of a deadline that has been set in calendar terms, by postponing it after its expiration. If this additional deadline expires without action, the customer is entitled to terminate the contract. In accordance with the provisions of the law and subject to the following limitations, SOLINO is liable when a contract constitutes a forward transaction or when the customer is entitled to invoke a cessation of interest in the performance of the contract due to the delay in delivery by SOLINO. In the event of a delay in delivery, SOLINO shall be liable to the customer and purchaser in accordance with the legal provisions only if the delay is due to SOLINO’s intentional or grossly negligent breach of the contractual terms. The fault of SOLINO’s agents or vicarious agents shall be attributed to SOLINO. If the delay in delivery is not due to SOLINO’s intentional or grossly negligent breach of contract, its liability shall be limited to foreseeable damage that would normally occur. If the delay in delivery attributable to SOLINO is due to a culpable breach of a material or principal contractual obligation, then SOLINO shall be liable in accordance with the legal provisions. In this case, the liability for compensation shall be limited to foreseeable damage that would normally occur. SOLINO shall be entitled to partial delivery and partial performance, provided that this is acceptable to the customer.

V. WARRANTY/LIABILITY

If there is a defect in the goods attributable to SOLINO, then SOLINO is entitled and obliged to perform later, excluding the customer's rights to terminate the contract or reduce the purchase price, unless SOLINO is legally entitled to refuse subsequent performance. The customer grants SOLINO an appropriate period of time for subsequent performance. Subsequent performance can be carried out at SOLINO's discretion, by repairing the defect or delivering new goods. During subsequent performance, a reduction in the purchase price or withdrawal from the contract by the customer and buyer is excluded. After the second unsuccessful attempt, the repair is considered unsuccessful. If subsequent performance fails, the buyer is entitled to demand a reduction of the purchase price (discount) or to terminate the contract. The buyer may only assert claims for damages due to defects under the following conditions if subsequent performance fails. The buyer's right to assert further claims for damages under the following conditions remains unaffected. SOLINO is legally liable without limitation for loss of life, bodily injury and damage to health caused by a negligent or intentional breach of contract by itself, its legal representatives or its vicarious agents. It is also liable for damages that are subject to liability within the meaning of the Product Liability Act, as well as for all damages based on intentional or grossly negligent breach of contract or due to intent on the part of SOLINO, its legal representatives or vicarious agents. If SOLINO provides a quality guarantee and/or a warranty of durability for the goods or parts thereof, it is also liable within the scope of this warranty. For defects that are due to the lack of the guaranteed quality or durability, but do not appear directly in the goods, SOLINO is only liable if the risk of such a defect is included in the quality guarantee and the warranty of durability. SOLINO is also liable for damages that were caused by simple negligence, if the negligence concerns the violation of important contractual terms or a main term. The same applies if the customer is entitled to compensation claims instead of performance. SOLINO is, however, only liable if the damages are typically connected with the contract or foreseeable. Further liability of SOLINO is excluded regardless of the legal nature of the claim. This applies in particular to damages in tort or claims for compensation for unfair costs instead of performance. In accordance with Article IV, number 3 of this contract, SOLINO's liability remains unaffected by the above. If SOLINO's liability is excluded or limited, this also applies to the personal liability of its employees, workers, partners, representatives and vicarious agents.

VI. RESERVATION OF OWNERSHIP

SOLINO reserves the right of ownership of the goods until full payment of all claims of a current transaction, provided that the customer has the status of an entrepreneur. If the customer has the status of a consumer, SOLINO reserves the right of ownership of the goods until full payment of the purchase price. The customer is obliged to inform SOLINO without delay and in writing of all interventions by third parties, in particular in the context of forced execution, as well as other violations of its property. The customer is obliged to compensate SOLINO for all losses and expenses incurred by the breach of this obligation and the necessary intervention measures against the intervention of third parties. If the customer breaches the contract, in particular if the customer fails to comply with the payment obligations despite a relevant reminder from SOLINO, SOLINO may withdraw from the contract after a reasonable period of notice and demand the return of the goods still in its possession. The receipt of the goods by SOLINO constitutes withdrawal from the contract. The customer shall bear the resulting transport costs. The seizure of the goods by SOLINO always constitutes withdrawal from the contract. SOLINO has the right to exploit the goods after their return. The proceeds from exploitation are included in the seller's debts - less the corresponding exploitation costs. The entrepreneur has the right to dispose of the goods in the normal course of business. He hereby assigns to SOLINO all claims in the amount of the invoice, which arise from the resale against a third party. SOLINO accepts the assignment. After the assignment, the entrepreneur is authorized to collect the claim. The seller reserves the right to collect the claim itself as soon as the entrepreneur is unable to comply with the payment obligations in accordance with the law or is late in making the payment. At the customer's request, SOLINO is obliged to release the securities to which it is entitled so that the liquidation value of SOLINO's securities exceeds the claim to be insured by more than 10%. The choice of the securities to be released is up to SOLINO.

VII. TRANSFER OF RISK

The risk of accidental destruction and accidental deterioration of the goods is transferred to the entrepreneur in the case of businesses upon delivery, in the case of distance selling upon delivery of the goods to the transport company, the carrier or to another person or organization carrying out the shipment. Any delay in acceptance by the customer is equivalent to delivery.

VIII. FINAL PROVISIONS, APPLICABLE LAW, JURISDICTION

The relations between the contracting parties shall be governed exclusively by the applicable law. The application of the Uniform Law on the International Sale of Goods and the Law on the Conclusion of International Sales Contracts for Movable Goods shall be excluded. The place of performance and the place of jurisdiction shall be determined by the registered office of SOLINO. If individual provisions of this contract, including these General Terms and Conditions, are invalid in part or in full, the validity of the remaining provisions shall remain unaffected. The partially or completely invalid provision shall be replaced by a provision whose economic effect is as close as possible to that of the invalid provision.

Payment methods for selling goods and services remotely.

1. payment upon receipt of the order at your location (cash on delivery method)
Pay for your order upon delivery at your location.
According to the current tax regulations, from 03.01.2012, invoices worth more than €1,500 to individuals (Retail Receipt) and invoices worth more than €3,000 to professionals/businesses (Sales Invoice) should be paid ONLY in the following ways:
Deposit/transfer to a bank account

2. receipt and payment of your order at the store.

3. payment via deposit to a bank account.If you do not have a credit card or if you cannot easily be at home during our delivery times, you can pay for your order via a bank account.

4. payment by credit card.
The online store www.solino.gr accepts all Visa, Mastercard, American Express and Diners credit cards. Your transactions in our online store are protected by the highest online security systems (SSL-128 bit and digital certification from Verisign, Inc.) which guarantee a secure transaction environment in most of the 500 largest companies in the world.

In the (secure) order form, fill in all the necessary fields (card number, expiration date and issuing bank). American Express cardholders must also fill in the start date.
In case you choose to pay by credit card, you must be present upon receipt of your order, having your credit card and your ID with you. In this case (i.e. payment by credit card) the receipt of the order by a third party is not allowed. For collection from a store, the credit card holder must present his credit card and his ID. The same applies if you are ordering on behalf of a company. In this case, the card must be corporate and the recipient's name must be written on the card.

Product Returns

You have the right to return the products you purchased and request their replacement

a) in all cases in which, with proven fault of Solino.gr, incorrect products or products of poor and defective quality were sold (error in receiving the order, in pricing, in shipping, damaged during transport, with poor packaging, etc.) and

b) in all cases in which there was a problem / real defect in the product (operation or quality) which is covered by the product warranty and provided that the warranty has been given by Solino.gr. Products covered by third-party warranties such as those from the product manufacturer or its representative do not fall under this provision.

In all these cases, the customer has the choice either to initially not accept receipt of the product or, after receipt, to return the product, within 20 days from the day of delivery.

In any case, the products must be returned in excellent condition, in the condition they were received by the customer, complete and without damage and the product packaging must be the one that normally accompanies the product (the IMEI must agree) and be in excellent condition. If they are not returned within 20 days, then Solino.gr may not accept any return and replacement. In any case and for all the above cases, the maximum return period for replacement cannot be extended beyond twenty (20) calendar days from the date of receipt. In addition, for all cases, the product to be replaced-repaired must be accompanied by all the documents that accompanied the product (e.g. DAT, Retail Sales Tax, etc.). Before any return, it is recommended to consult with the Solino.gr Online Store.

Σε κάθε περίπτωση η επιστροφή και αντικατάσταση είναι εφικτή υπό τις κάτωθι προϋποθέσεις:

– contact the Online Store on the same day or the next business day
– the product has not been used
– the product is accompanied by all the necessary documents proving the transaction (e.g. DAT, Retail Sales Tax, etc.)

Συγκεκριμένα:

– Στην περίπτωση που κάποιο είδος που παραλάβατε είναι προβληματικό μπορείτε να φέρετε/στείλετε το προιόν στο Solino.gr Service, όπου επιβαρύνεστε το κόστος της μεταφοράς. Εφόσον το προιόν εμφανίζει κάποιο κατασκευαστικό ελάττωμα, το αντικαθιστούμε αμέσως δωρεάν
– Στην περίπτωση που σας στείλαμε λάθος είδος, σας στέλνουμε το σωστό και αναλαμβάνουμε κάθε κόστος μεταφοράς, παλιού και νέου προϊόντος
– Στην περίπτωση που δε σας κάνει, μπορείτε να το αλλάξετε μέσα σε 20 ημέρες (με την πλήρη συσκευασία του), αναλαμβάνοντας το κόστος της μεταφοράς του.

Έξοδα επιστροφής σε περίπτωση υπαναχώρησης

If the consumer exercises the legal right of withdrawal within the prescribed period, the costs of returning the products are borne by the consumer himself, unless otherwise agreed.

The consumer must return the products without undue delay and in any case within 14 days from the day on which he notified us of his decision to withdraw from the contract.

Please note that we do not accept shipments with a recipient charge.